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Reached the maximum amount of credit cards on account? (I have none)

I got a notification saying my payment has failed and I need to update my payment information. I only had one card on there and it was not set to default so I tried again and it failed again. So I deleted it and when I try to enter the card again with no payment methods, I get the error that I have too many cards on my account.
According to people, I need Fizz customer support to reset this so I can make my payment and have a working phone again ... third time I've had my phone not working since being on Fizz for 6 months.

Answers

  • FC
    FC Posts: 92
    You have to contact with Fizz.
  • Whizz
    Whizz Posts: 7,846
    Hi Benjamin,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day!
    Radu
  • Fizzy
    Fizzy Posts: 6,450

    Fizz support needs to reset your limit.

     

    You should contact Fizz support. You can send a message by facebook
    https://facebook.com/fizzca

     

    Or you can use Fizz chat. Make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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