Delivery problem?
Mahsa M.
Posts: 3 ✭✭
I ordered a SIM card and received and email regarding the delivery but I did not receive the SIM card!!! and it was not in my mail box also.
11
Answers
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You will need to contact Fizz support.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Very strange, might have been a mix up with the postal service. Message their support team first, but I also recommend messaging the delivery service as well and see if they might have misplaced/mis-delivered your package.
08:00 to 21:00 week time and
10:00 to 18:00 weekend
CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slow)4 -
After having received 2 SIM cards, I'm wondering if someone stole it. Both cases, delivery was left on main door in our building. Anyone could have picked it up.1
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Mahsa, any news for your SIM card ?1
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I found it sticked at the main door. But I do not agree with this eay, I think it's better to put it in the mailbox.2
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They did it the same way at my place, twice. BY chance, I was home and when I saw it got delivered, I went downstair to pick it up. But I can see in some area, people taking it.
If you have a chance, can you select the answer that help you the most, so it will close this thread.
Thanks and welcome.0
This discussion has been closed.