Delivery problem?

I ordered a SIM card and received and email regarding the delivery but I did not receive the SIM card!!! and it was not in my mail box also.

Answers

  • Quang-Tri
    Quang-Tri Posts: 48
    Very strange, might have been a mix up with the postal service. Message their support team first, but I also recommend messaging the delivery service as well and see if they might have misplaced/mis-delivered your package.

    08:00 to 21:00 week time and
    10:00 to 18:00 weekend

    CHAT
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login then
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slow)
  • After having received 2 SIM cards, I'm wondering if someone stole it. Both cases, delivery was left on main door in our building. Anyone could have picked it up.
  • Mahsa, any news for your SIM card ?
  • Mahsa M.
    Mahsa M. Posts: 3
    I found it sticked at the main door. But I do not agree with this eay, I think it's better to put it in the mailbox.
  • They did it the same way at my place, twice. BY chance, I was home and when I saw it got delivered, I went downstair to pick it up. But I can see in some area, people taking it.
    If you have a chance, can you select the answer that help you the most, so it will close this thread.
    Thanks and welcome.
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