Usage on website issue?

Albert L. #4243

I have an issue where none of my usage is showing and it's telling me that I have no data left.
Can you guys help me?

Yelena

Are you able to use the mobile internet? Also check your daily usage, maybe you're out of data. If none of these help, contact Fizz customer service by chat or Facebook.

kingTheod

same to me. they have issues. we have to wait. my plan is also dead. all services down (data/voicemail, sms, calls etc..)

GOAT

Contact Fizz on Facebook or via live chat as soon as you can. Make sure everything is still okay.

Allison W.

Is your plan still working? The pricing indicates that you have a plan, but the 0/0 for data, voice, and text indicates you don't have a plan. If everything is still working, then this is just yet another fizz display issue and you should let Fizz know eventually so they can get around to fixing it at some point. If it's not, you have a bigger problem and should deal with customer service ASAP.

Quang-Tri

Could be a temporary bug, might wait a bit and see if it solves itself. If it doesn't, messaging the support page is your best bet :-)

Fizzy

The website is definitely off. According to your screenshot, you have the $31.50 plan but you have no services.

Can you clear browser cache/cookies, close browser and try the website again?

If your phone services are working, it's only a display issue. Otherwise, contact Fizz support to fix this.

Fortunately your plan is supposed to renew in a few days.


@kingTheod, you need to notify Fizz support if there is a problem with your plan.

JOAO S.

That interface has bugs. Please use your phone's estimate usage[1]. Its unfortunate that we still have this problem on a service provider that has a lot of revenue generated by data.
[1]For example:
Android:
https://support.google.com/pixelphone/answer/2819524
IOS:
https://support.apple.com/en-ca/HT201299