New payment

shokoofe
shokoofe Posts: 4 ✭✭
A couple weeks ago fizz canceled all my payment method. After then I tried several time to add new payment one but the fizz did not accept any of those .now I need help to fix my problem. This is my last chance to save my number

Answers

  • Fizzy
    Fizzy Posts: 11,819 ✭✭

    Here is important info to follow when you are updating / entering your payment (credit card) info.

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    contact customer support via chat.
  • GOAT
    GOAT Posts: 227 ✭✭
    You will need to contact Fizz support via Facebook or live chat. Facebook has recently been more reliable and effective.
  • Quang-Tri
    Quang-Tri Posts: 48 ✭✭
    I've seen this problem before, best solution is to contact fizz support on messenger/support page and let them know.
    Best of luck
  • Steph_PEMO1
    Steph_PEMO1 Posts: 873 ✭✭
    You need to add a new payment method or contact them as Fizzy indicated.
    Good luck
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