I already paid my bill suddenly you guys disconnectdted the line there is any way to find out the re

jegathevy

Where should I call or get some help if I need help regarding my phone line.

Mihaela L. #4584

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter

Yisroel G. #3951

There was an outage for the last hour seems to be working again

Fizzy

What does it say when you logon to your account? Is the plan no longer active?

Did you receive any email or text notification from Fizz?

 

You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

• You're logged into your Fizz account.
• 
  You're active on a help page such as https://fizz.ca/en/contact-us
  
• Simply click on the chat bubble that appears at the bottom on the right.
• 
  You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

mwong

No call support for Fizz, no 611

Fizzy

There was network outage affecting mobile services. Service was restored before midnight.

GOAT

There was an outage, so if your service is back, great. Otherwise, contact Fizz support on Facebook or via live chat. Generally, Facebook seems to be more reliable.

Quang-Tri

Facebook messenger or the support page on their website should be where you can go to for help. Best of luck