payment method

shaoqing Posts: 5 ✭✭
I tried to add a new credit card. but it is said I have reached the max number of credit cards on my account( actually there is no credit card left in my account). 1. how to reset my account? please reset my account . 2. It is said there is something wrong with the address of my credit card. I have changed my address according to the question of fizz,but failed to save. I don't know what should I do!!


  • Fizzy
    Fizzy Posts: 11,185 ✭✭

    You will need to contact Fizz support to reset your account limit.


    When entering CC info, follow this info from Fizz:


    What payment methods can I use?


    You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

    Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

    The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.


    If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours


    Read more:

    How do payment cycles work?
    How do I fix a payment issue?

  • mwong
    mwong Posts: 88 ✭✭
    Chat with Fizz and they'll remove the limit. It's a known bug reported many times.
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭

    Strange Fizz does not put a rush for this they not want to be paid?  :)

This discussion has been closed.