Technician didn't bring the modem. Now, I cannot even reschedule an appointment!

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Ehsan M.
Ehsan M. Posts: 4 ✭✭
in Internet
Even a day after no Fizz technician showed up to bring the internet modem, I can not modify/reschedule a new appointment. Would you please tell me how could I cancel my subscription?

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  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Logon your account. Go to manage your plan and click on Unsubscribe.

    That should bring up a chat screen.

  • Ehsan M.
    Ehsan M. Posts: 4 ✭✭
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    There is no "Cancel Subscription" option! there is no buttons or clickable region at all! It just shows that something had been scheduled for yesterday. no way to modify or cancel.
  • Ehsan M.
    Ehsan M. Posts: 4 ✭✭
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    It is a total disaster! Never had such an experience before with any other company
  • GOAT
    GOAT Posts: 227 ✭✭
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    Jump on to live chat with them. Fizzy's instruction is the easiest, most sure-fire way.
  • Ehsan M.
    Ehsan M. Posts: 4 ✭✭
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    Could you please tell me where is the live chat button! I see no chat buttons!
  • Mike
    Mike Posts: 20,755 ✭✭
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    Probably you will find the solution here
    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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