It is a known bug, you need to contact the support
CHATGo to this page https://fizz.ca/fr/nous-contacter, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
FACEBOOKYour can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORMYou can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.
Did you attempt to enter your credit card info multiple times and received error each time?
You will need to contact Fizz support to reset your account limit (unless you want to retry with another email/account).
When entering CC info, follow this info from Fizz:
You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).
Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.
The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.
If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.
How do payment cycles work?How do I fix a payment issue?