Internet slow all day?

Jonathan M. 543

Internet speed has been 0.5mbps (making it almost unusable) all day.
Its happened before but was only in the morning and resolved itself before noon.
Restarted the modem many times.

Fizzy

Hope this does not happen often. What area do you live?

 

When you were having the problem, was it with wired or wifi connection?

Also what are you using to measure the internet speed?

Jonathan M. 543

Quebec City. Wired connection. Speed test in Google but any other test reports similar result (upload speed is fine, download is very low).

Fizzy

Have a look at this Fizz FAQ

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

 

If problem happens again, you should contact Fizz support as follows: https://fizz.ca/en/contact-us

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/solutions/home-internet

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Dominic L. #1933

definitely not normal. contact tech support.