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I cant add any credit card????

its said I have add the maximum credit card limit by account? i dont even have any add

Answers

  • Mike
    Mike Posts: 18,409

    CHAT
    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Mike
    Mike Posts: 18,409

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Fizzy
    Fizzy Posts: 6,451





    Fizz customer support will need to reset the limit for your account.

    You can contact Fizz support as follows: https://fizz.ca/en/contact-us

    Make sure that you're logged onto your Fizz account.

    You're active on a help page.  https://fizz.ca/en/solutions/mobile

    You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).






     


  • Whizz
    Whizz Posts: 7,872
    Hello alexandre
    I see that one of my colleagues assisted you with this issue. Do you still encounter it?
    Please let us know if so.
    Catalin
  • I also met this issue, who can help me on that?
  • Yelena
    Yelena Posts: 1,801
    @Xiaohui: contact the support by chat or Facebook messenger. You can find the necessary info in Mike's post above.
This discussion has been closed.