IP phone not working

Galina K.

Hi, we have an IP phone at home. It stopped working when we changed our home internet provider to Fizz. Does anybody know what can we do so that the IP phone to work? Is their modem compatible with an IP phone service? Thanks.

Mike

It should work I believe that are people here that are using fongo

Fizzy

What is the brand and model of your device?

 

I have a Obi202 and it is working well. It is plugged directly into the modem

Galina K.

Ok, but it's not working and this is exactly from the installation of the Fizz modem.

Mike

Can you tell us which providers and which ip phone are you using

Chris P. #37

So that we can help you out better, you'll need to provide us with a bit more information, like the provider, the model of the phone. Most configurations for VoIP phones are done by contacting you phone provider, not your internet service provider unless you are running the phones on a VLAN.

DinoS

Put modem to o bridge mode, use old wifi router. This will fix problem.

Galina K.

Hi, the modem of Fizz is Hitron Coda 4680, my phone is VTech Tech 6.0. My phone service is a website Voip.ms
Thanks

Galina K.

Thanks Thomas, I'll try to do it.

M T. #338

Disable SIP ALG on your Coda to see if it helps.
Connect to your Coda , goto Gateway function

Galina K.

Hi again MT, we've done everything that you told us. It doesn't work.

Takion

try contacting Voip.ms support they may have a solution for you

Dominic L. #1933

contact fizz tech support.

Galina K.

Dominic, this is something that I am trying to do for a long time, but I have never suceeded. The famous chat bubble doesn't appear on my screen, neither on these of my daughter or husband. Honestly, all my problems with Fizz are still not resolved and it is really annoying that there is no one to contact when you have technical problems.

Fizzy

Hi Galina,

You can contact Fizz support

https://fizz.ca/en/faq/resolving-issues

Galina K.

Fizzy, the message says Site is currently under maintenance.
Come back soon.

Chris P. #37

Galina, please try the website Fizzy sent again. Maintenance seems to be done.

Fizzy

Hi Galina, the link is working atm

https://fizz.ca/en/faq/resolving-issues

 

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