receiving text messages from unknown people

Anna M. #5165

Hi, I activated my SIM card yesterday and I'm constantly receiving text messages from random numbers. How can I stop this, please help me. I don't have unlimited text messages in my plan so I'm getting charged every time I receive a message from those random numbers. Please help me or I want my money back!!

Irene

Everybody has unlimited incoming text messages.

Vani_Goat

Block these peoples number, its a spam.
With fizz is eiter you dont have the SMS or its unlimited.
If you see that you get charged for SMS contact fizz on chat.

Irene

Contact the support, since Incoming text messages are always free. 

 

 

Afin de pouvoir clavarder avec le support, assurez-vous de ceci:

• Vous devez être connecté à Mon compte.
• Vous devez être sur une fiche d'aide.  https://fizz.ca/fr/faq/resoudre-un-enjeu
• 
  Vous devez être durant les heures d'ouverture du Service client: du lundi au vendredi de 8h à 21h (HNE), les fins de semaine et jours fériés de 10h à 18h (HNE).
  
• Tout bloqueur de publicité de votre navigateur doit être désactivé.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

Chris P. #37

As others have mentioned, incoming messages are always free, also, a possible reason for you receiving random messages from random numbers is that it you get a number from Fizz, it has already been used by someone else.. all phone numbers have been used in the past, but after a while those numbers might get bored of texting the number and you won't receive any texts from them anymore.

Fizzy

Incoming text messages are free, so no issues there.

 

If the texts are annoying, just block those numbers. The previous owner of that number may have signed-up for texts from different sources.

 

If the issue is too bothersome, you can request another phone number.