The technician never showed up on the scheduled visit. And I already got charged. What are the neces

Constantinos

Technician never showed up. To drop off the modem. Already got charged on my credit card. Internet plan is pending on MyAccount page. How can I reschedule?

Irene

You must contact the support to reschedule.

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DavidC

Go in My plans --> Manage plan --> Appointment

 

Happened to me too, you should be able to reschedule. If the option isn't there, you'll have to do as irene said.

Mike

Reschedule do not worry it happens with the other providers too. For the money your plan will start from the delivery date.

Constantinos

Thanks for the help everybody. FYI, they were not able to track my order in their system (even though it clearly appeared in my plans, with an account ID, and the appointment date was clearlt scheduled, and they saw the transaction made into my credit card)
They said they will credit me, erase the plan from my account and i will have to do the whole process once again.
Just thought i'd share, incase this happened to someone else.
I will keep you guys posted.

Dominic L. #1933

Glad to hear it