Not recieving SMS from US numbers?

Options
Jason D. #5386
Jason D. #5386 Posts: 2 ✭✭
in My Mobile
It's been 3 -4 days now, I can't receive txt/sms on either of my accounts(sending works fine, they receive my txts), both with the US+Canada plans, from friends on different carriers, so it's not an issue with one particular US carrier. Everything else is working, anyone else having issues?

Answers

  • Irene
    Irene Posts: 4,101 ✭✭
    Options

    You should contact the support, you are not the first one with this problem

     

     

    To chat with us, make sure that:

    • You're logged into your Fizz account.
    • You're active on a help page.  https://fizz.ca/en/faq/resolving-issues

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Pace
    Pace Posts: 4 ✭✭
    Options
    Same here, I just noticed I'm not receiving SMS authentication codes I usually get while trying to login to different services outside canada. But SMS with a local friend seems to be ok.
  • Adam A. #3745
    Adam A. #3745 Posts: 30 ✭✭
    Options
    Authentication codes still seem to have issues, however people sending messages seems to work. I'd send a message to support about this.
This discussion has been closed.

Categories