Why I didn't receive any confirmation email after I chose a plan ?

Jérôme T. #5317
Jérôme T. #5317 Posts: 1 ✭✭
in My Mobile
It seems that I miss a step or two when trying to activate my SIM card. On my profile my status is still pending, I don't know what to do next. It's been more than 3 hours that I've made my phone change.
Can you help me :) ?

Answers

  • Fizzy
    Fizzy Posts: 11,802 ✭✭

    Did you check your spam folder?

    After the activation of your SIM Card you have to choose your new plan by clicking on "Finish activating your plan".

    Did you check your SIM card to see if it is working?

  • Mike
    Mike Posts: 21,579 ✭✭

    If you are not able to have it sorted out. Contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    Your can also send a message via facebook messanger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

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