Data not working on my phone - Ulefone Gemini - what to do?

Galina K.

Hi, I tranfered my number to Fizz a week ago. But the data is still not working. I checked the APN settings several times, tried to resend the notifications - there is always a message Error; I wrote to Fizz in Facebook - they told me exactly the same things. I don,t know what else to do? Should I cancel my contract? Is there somebody who can help me for real? Thanks

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Are you sure the Ulefone Gemini is compatible with Fizz network? Because when I look at the phone's specs, it seems that this phone doesn't have the Band 4.

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Here's the specs of this phone: http://ulefone.com/products/gemini/spec.html

Galina K.

Hi, I don,t know if the phone has band4, but the others services are working. Do you think that it's possible that just the data doesn't work because of that? Thanks

Fizzy

Your phone isn't compatible with Fizz for data : It's doesn't have band 4 which is required for LTE.

https://fizz.ca/en/faq/compatible-devices

For an LTE-compatible phone configured with LTE network preferences:

Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band IV)

Unfortunately, Ulefone Gemini is not a supported device.

redhead

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