I need to cancel my cell phone

Francisco P. #5215

Two months ago, cancel my cell phone plan.
yesterday they charge me again for a service that I do not use.
please help me, I do not want to have more cell phone plan with you and do not want to be charged more

Mike

Hi Francisco

I reported this post, since you wrote your phone and account #

If they do not refund you, you can also contact the credit card company, however, I will do this only after having talked with them. Usually they are collaborative when error happens.

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Serge O. #3665

If you still have an account log into it and clear any card number or any payment method that you may have in there.
If your account is close your onnly alternative is facebook messenger.
Good luck

Fizzy

If you have already chatted with Fizz support and the problem persists, then you can file a complaint here

https://www.ccts-cprst.ca/for-consumers/complaints/

You will be refunded.

Michel D. 17304

Remove your credit card from your account.