updated payment method issues - account frozen

aleksei R.

why updated payment method isn't being charged real time? why no refresh/charge button for users to unfreeze account?

Mike

For now is working like this. You can contact the support and chat with them to push the payment.

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Fizzy

Payment will be applied overnight.

 

If you require immediate help for service, you'll need to contact Fizz support.
As per instructions here: https://fizz.ca/en/contact-us
Open this page during business hours: https://fizz.ca/en/solutions/payments
and wait for the chat bubble (at bottom right)