Why the plan stays the same?I had changed it before the payment cycle

xuhua

I changed my plan on 9th of April, 2019 due to the beta was over, why today I checked the plan stays on experience one and no change's?

Mike

You should contact the support we are normal user

CHAT
Go on this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Ohthatvank

You new plan will come to effect at your next billing cycle. If you have more question however you can contact the Fizz costumer support!

tellerink

I've heard of this happening before. You'll have to contact Fizz directly, but first you should make sure that your initial request actually went through. You would have received a new contract by email if it worked.