You must contact the supportand ask for clarifications, I believe that the chat will be available from 10am today
CHATGo on this page https://fizz.ca/en/contact-us ., if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOKYour can also send a message by facebookhttps://facebook.com/fizzca and click send a message (this is a bit slower)
FORMYou can also fill a contact formFrom the panel My Profile -> Contact Form (the subject are limited)
Unauthorized change? Maybe someone has your login info. You should change your password asap.
Contact to Fizz customer service to let them know about unplanned changed.
Logon to your account and go to this help page
You can reach Fizz via chat bubble on bottom right of screen.
Credit card chargeback should only be used as last resort.
Depending on which credit card company, they will ask either you (the payer) or Fizz (the payee) to provide more details. If you supply proof and the chargeback is authorized, Fizz will terminate/suspend your service. From Fizz's prespective, this is like cancelling your service. You will then need to contact Fizz to resolve the issue.