My account was changed without authorization; how long for correction and refund?

Colin M. #4944

Yesterday I had a 1gb plan; today Fizz decided to change it to an 8Gb plan and double the price. How long to fix it and refund the money?

Mike

You must contact the supportand ask for clarifications, I believe that the chat will be available from 10am today

CHAT
Go on this page https://fizz.ca/en/contact-us ., if you are not connect login

Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Fizzy

Unauthorized change? Maybe someone has your login info. You should change your password asap.

Contact to Fizz customer service to let them know about unplanned changed.

https://fizz.ca/en/contact-us

Logon to your account and go to this help page

https://fizz.ca/en/solutions/my-account

You can reach Fizz via chat bubble on bottom right of screen.

tellerink

Chat with Fizz for a refund. If they don't help you, contact your credit card company for a charge back.

Fizzy

@tellerink, Better to reach a solution with Fizz customer service. If you do cc charge back, your plan will be terminated.

Aleksey P.

@Fizzy where did you get that info? I've checked our agreement and I don't see anything about it.
If my plan would be terminated - one would simply take my time to sue them.

Fizzy

Credit card chargeback should only be used as last resort.

Depending on which credit card company, they will ask either you (the payer) or Fizz (the payee) to provide more details. If you supply proof and the chargeback is authorized, Fizz will terminate/suspend your service. From Fizz's prespective, this is like cancelling your service. You will then need to contact Fizz to resolve the issue.