Why do I have 5 sim card payments on my credit card, even if sim's weren't ordered?

I tried to order a sim card, but processing would fail, I tried to place an order of a new sim card various times and it did not go through. Today I have 5 charges of 5.75 to my credit card, what can I do?

Answers

  • There are several ways to contact support, it would be best to contact them via chat, email forms or facebook messenger and they can credit you back for any billing issues you may have.
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
  • Fizzy
    Fizzy * 5 Go + 2 Go données avec 25$ code référence => 66KGA <= $25 Referral code with 5 GB + 2 GB data *Posts: 6,891

    This is a public forum. Most of us are customers like yourself.

    We hope Fizz customer support can help you with this issue.

    Please do keep us updated here. =)

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