Speed Option fo 120 mbps?

Micromode

I chose to opt for the 12o mbps speed option offered a while back. I use different speedtest options to check on my Internet speed and get up to 70+ mbps only.
HOW can I do whatever is needed to get the 120 mbps working.
See my speedtest, done a while ago from the Videotron site, their own test proves the speed I get is not equal to what I pay for...

Legandir

You might want to contact the pros!
CHAT
Please contact the support
Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
FACEBOOK
Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)
FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Irene

Are you connected with the ethernet cable?

Mike

Please do not use the WIFI to test the speed connection, since multiple external factor can affect the result.

Victor C. #1356

Did you choose 60/10 first and then you changed to 120/20?
Some customer had to talk to Fizz to get the right speed as the update was not automatic

Takion

Try a different speed test like speed.com or speedtest.net

DavidP

Try with the Fizz app. It measures the speed at the modem. After if the speed is not correct try to restart your modem, check if you’re on 5Ghz if you are on wifi and if you have an Ethernet cable that allow that speed. (The one that come with the modem don’t)

Fizzy

Are you checking with ethernet cable, connected directly to Fizz modem?

Otherwise on wifi. there are other factors which can be influence your speed.

https://fizz.ca/en/solutions/home-internet