sim card not received, and no any delivery information

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WEI H. #4419
WEI H. #4419 Posts: 1 ✭✭
in My Mobile
I have ordered two sim cards on March 28th with order number **, but there is no any delivery information shown in my account details, and I cannot find any carrier number to track the delivery also.
how can i get my sim cards? or how can I get refund my payment?
who can tell me the contact phone number of Fizz for after sales service?

Answers

  • Fizzy
    Fizzy Posts: 10,934 ✭✭
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    Here is info on contacting Fizz customer service.

    https://fizz.ca/en/contact-us

     

    To chat with Fizz, make sure that:

    You're logged into your Fizz account.

    • You're active on a help page.

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    As per above, logon to your account and go to this help page

    https://fizz.ca/en/faq/resolving-issues

    You can reach Fizz via chat bubble on bottom right of screen.

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