My plan is at -2 days even though the payment went through on my credit card, am I the only one?

Nathan P.
Nathan P. Posts: 1 ✭✭
in My Mobile
See the title of the question. On top of that, the data from the new month isn't appearing in my account.

Answers

  • Irene
    Irene Posts: 5,085 ✭✭

    They have a problem with the usage, probably is the same problem. However, I will contact the support to be sure

    To chat with the support, make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page. https://fizz.ca/en/contact-us

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Fizzy
    Fizzy Posts: 11,802 ✭✭

    Check your "My Plans" page. Does it show the correct number of days left in your plan? Or does it show the same "-2 days"? If problem, contact Fizz support.


    • Logon to your account during Fizz business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

    • Go to https://fizz.ca/en/contact-us
    • Click on chat bubble that will appear at bottom right of page.
    • Make sure you have ad blockers disabled for this page.
    • Delete cookies/clear cache, use incognito mode if needed.
  • Ryan B. #977
    Ryan B. #977 Posts: 93 ✭✭
    You should contact support to see if they can explain it, if you submit a contact form you can attach an image as well to make it easier to explain.
    CHAT
    Please contact the support
    Go on this page https://fizz.ca/en/contact-us, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon
    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)
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