Apple Visual Voicemail menu showing up on iPhone?

redhead

Hello. I ported my wife's iPhone last week, from Rogers to Fizz. The process went great and everything works, except one thing... The "Voicemail" icon in the "Phone" app shows the Apple Visual Voicemail screen, not the regular voicemail screen. Tried restarting the phone, but did not work. iOS is latest version. Anybody have any ideas?

Irene

The visual voicemail is not supported at the moment

redhead

@ irene, yes I know it is not supported yet. But her iPhone shows the Apple Visual Voicemail screen, not the regular voicemail screen. Need to know how to bring it back.

redhead

To clarify my question: here is a print screen of what my wife sees

redhead

And of what she SHOULD see:

FC

Mine is okay. You could play around on your iPhone?

redhead

Asked Fizz and this was their answer:
Please try to configure her voicemail according to the following link: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail . About the iPhone application I cannot offer you support because I don't want to give you an incorrect information. We offer support only for our network. Please contact us if you have any other questions.

Fizzy

I think you already have info on how to configure your Fizz voice mail.
If all else fails, you can always factory reset the iphone.
Iphone is sometimes like a bad apple. Lol