No mobile internet connection

Moshe B. #4719

I just started on my plan and the phone plan works but the internet does not connect

Ryan B. #977

If you are on andriod you will need to update your APN settings manually for the internet data and MMS to work.
You can follow the directions here:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Mike

The APN is essential, but did you also check the phone compatibility

Dominic R. #1352

I installed the two config texts they send a few minutes after my account was activated but I also had to set the APN type to "MMS + Internet" or order for both of them to work.

gremiobr

Just like everyone said, check the apn and the compatibility, any problem you can contact fizz by chat or Facebook messenger

Fizzy

If your APN settings are good, have you already tried rebooting your phone?

And turning airplane mode on and off?

 

Following the last outage on April 2, Fizz has limited some users/devices to only 3G data.

This may include you. Try changing your network mode to 3G only and see if your data works.