Cannot connect to modem (invalid password) and 5G light on modem doesn't come on

Adam R. #4670
Adam R. #4670 Posts: 3 ✭✭
I have tried entering the password on the back of the modem to connect to the wifi but I keep getting and invalid password message. Looking at the installation instruction pamphlet, it states in step 3 that a series of lights will appear on the modem. Make sure the match the image. On my modem, the 5G light is not illuminated.
Is the non-functional password and the lack of the 5G light connected some how?


  • Adam R. #4670
    Adam R. #4670 Posts: 3 ✭✭
    I used the Ethernet cable and plugged the modem directly into the computer. The Easy Connect page came up automatically. I changed the default password and was then able to connect to Wi-Fi using the new password.
  • Gally
    Gally Posts: 53 ✭✭
    Adam, Please comme back to your question, chose the best answer, this way it closed the topic. Thx
This discussion has been closed.