Why can't I use my 60 minutes & receive calls?

Laura Di Costanzo

Looks like I still have 60 minutes on my plan, I can't call anyone and I can't receive any calls either.

Irene

Did you use it?
For data they have a problem showing the right count to the user.
I do not know if they have the same problem with the minutes.

Allison W.

Are you sure 0/60 doesn't mean you have 0 minutes left? Data (when it works) shows xx/XX to indicated how much is left.

Mike

@Aliison you are right, this is my usage for the international call. I believe that should look the same. Usually I do not post to say that someone has the right answer. But in this case Allison has the right answer!!!

Allison W.

Thanks for the visual! I don't have add on minutes, so I couldn't say for sure.

Code_KRUEW

My son's account shows the number of minutes left, so the display is showing that you used all of the 60 minutes. You can always buy another add-on.
BTW, you phone number is showing in the attachment. You should probably black it out.

Mike

Laura can you close this post clicking on "make this a best answer"
This will give 50pt to the person.
You can also click on the little heart and give 5pt you are allowed to give 20 "likes" per days
Thank you.