Why can't I receive sms messages, but can send

Francis Viapiano

It been probably about 3 days where I haven't been getting any sms messages. I can send sms and mms messages however.
My buddy is also with fizz, so I asked him to lend me his sim card for some testing. With his sim in my phone, everything works. My sim in his phone, doesn't work in the same was it did in mine.
What's up with that? Is this due to something in my account, or is my sim faulty?
Regards,
Frank

Mike

If you are able to receive calls, you need to contact the support.

CHAT
Please contact the support

Go on this page https://fizz.ca/en/contact-us, if you are not connect login

FACEBOOK

Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

FORM
You can also fill a contact form
From the panel My Profile -> Contact Form (the subject are limited)

Jared

I'm having the same issue, i don't receive SMS from my friends and family from other carriers. I switched SIMs with my colleague with Fizz and his SIM works in my phone but mine doesn't in his.
I've contacted Support and they said that the fact i got the Intro SMS from Fizz it should be working but its not.

Sebastien

If you check 6 hours ago, before your contact sent you the SMS, did you received it? There's some datestamp issues. They are comming without any notification. But it's mostly for sent MMS rather than received SMS for me...