How to cancel or unsubscribe my account ?

rupesh
rupesh Posts: 2 ✭✭
in Your Fizz Account
I am seeing only these options in my account, i don't see unsubscribe. what to do and how to cancel ?
Travel
Wallet
Adjust plan
Unblock SIM card
Change home address
Payment method
Services agreement

Answers

  • Irene
    Irene Posts: 5,200 ✭✭
    Probably you already unsubscribe
  • rupesh
    rupesh Posts: 2 ✭✭
    I have an active plan, i want to cancel it. Please advise.
  • Edd
    Edd Posts: 7 ✭✭
    You need to contact Fizz as you don't have all the options available
  • Irene
    Irene Posts: 5,200 ✭✭

    To chat with the support, make sure that:

    • You're logged into your Fizz account.
    • You're active on a help page. https://fizz.ca/en/faq/resolving-issues

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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