Chat bubble no where to be found?

Chun M.
Chun M. Posts: 1 ✭✭
in My Mobile
I joined Fizz for about 2 weeks but I've already had 2 major outages. On top of that, I couldn't find the chat bubble to talk to a customer service rep. What is going on Fizz??

Answers

  • Mike
    Mike Posts: 21,558 ✭✭

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    CHAT
    Please contact the support

    Go on this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Kovid
    Kovid Posts: 588 ✭✭
    If you have any adblock extensions in your browser, you need to remove it or add fizz to the whitelist.. If not, the Fizz Chat Bubble will be blocked.
  • grace G. #846
    grace G. #846 Posts: 27 ✭✭
    Just file a complaint from you account. Fizz will respond to your request fast.
  • Christina G. #11128
    Christina G. #11128 Posts: 1 ✭✭
    It also doesn't work for me neither. I don't have any blockers. How do you file a complaint?
This discussion has been closed.

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