Account frozen for three days -- no service -- still have eighteen days left prepaid anyone else see
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Malcolm S.
Posts: 15 ✭✭
Fizz chat said it was their issue and they would contact me.. 1.5 days ago and no contact yet. Anyone else seen this happen? It asks to update payment method but I have 2.5weeks left (18-days) before I need to pay and lots of money in the account wallet..
12
Answers
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Try to recontact them with the chat.6
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You can contact fizz by chat or Facebook messenger6
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First time I hear anything like this.Do you know why was your account frozen ?It has something to do with the payment maybe?6
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That is really bad, I can understand a problem, but I cannot understand days in order to solve it.
Contact them!9 -
Contact them and try to get some kind of compensation as well3
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UPDATE:
I was supposed to receive an email from them.. according to the conversation that we had on Saturday. No email and no phone two days later so I contact again and this is what I get:
"Thank you for your patience.Unfortunately for the moment we have a issue with our tools.Please comeback a little later.
Thanks for reaching out. Have an awesome day."2 -
That is very frustrating! These steps might help.
https://fizz.ca/en/contact-us3 -
Fixed now. I don't know why these things take so long. Just lose three days off service2
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I am happy from you. Can you close the post? Pick and click on the button make this best answer.4
This discussion has been closed.