Sim card stopped working?

Nefertiti
Nefertiti Posts: 24 ✭✭
in My Mobile
Hi
My sim card stopped working yesterday. My network status is No SIM card- Emergency calls only.
I have already tested my phone with another SIM and of course I tried my SIM card with another phone. It looks like the SIM is F.U.
How do I get in touch with Fizz customer service? There is no popup chat and I do not have an facebook account.
Any ideas?

Answers

  • Mike
    Mike Posts: 21,660 ✭✭

    I tried 30 min ago and was working la chat, be sure to be connected

    Go on this page https://fizz.ca/en/faq/resolving-issues
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    You can also try to communicate with Fizz via facebook messenger
  • Mike
    Mike Posts: 21,660 ✭✭
    @serge she does not have a facebook account
  • redhead
    redhead Posts: 857 ✭✭
    You can use the contact form in your Fizz account via a web browser also.
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
    @Mike no one need a facebook account to use facebook messenger. You only need your name and a phone number.
This discussion has been closed.

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