Is a kwon bug
For have the PUK you need to contact the support, they are open from 8am. But why you need a PUK?
If you have entered the SIM to a previous locked samsung the PUK can be the unlock code, it seems that some version of samsung do that.
For the support, go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connected loginWait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the iconYour can also send a message by Facebookhttps://facebook.com/fizzca and click send a message (this is a bit slower)