Can't text, send SMS?

Maxim-Olivier

I had a data only plan last month, I changed it to only text. I can still use my leftover data. I can receive SMS but can't send any. I tried configuring the access point, restart my phone... nothing works.

Mike

Pour les données

Voici la guide https://fizz.ca/fr/faq/quels-sont-les-parametres-reseau-de-fizz-apn

 

Tu dois contacter Fizz pour le SMS

Ici le lien vers les informations sur le support https://fizz.ca/fr/faq/resoudre-un-enjeu

Vous devez être connecté, attendre environ 15 seconds pour faire apparaitre l'icône en bas sur la droite, cliquez sur l'icône

Vous pouvez aussi envoyer un message par l'entremise de Facebook
https://facebook.com/fizzca et cliquez sur envoyer message

Kevin P. #2908

Do you have the APN setup correctly?
Did you reboot your phone?
If nothing works, you might have to contact the Fizz support.

Fizzy

Seems unique situation. You may have to contact Fizz customer service.

Question: When you say cant send any text, does your phone actually fail to send the text OR the text is sent but the recipient doesn't receive?

Dallaire_M

You should contact Fizz about that.

kobray

maybe your apn is wrong

Alex M. #2475

Did you just change it? It takes until next billing cycle for your plan to update

Allison W.

Your APN has nothing to do with sending regular texts. Step one, restart your phone. It can't hurt and might help. But, if the problem continues (likely), it sounds like something was messed up in the permissions for your account when it was changed over to text only. You're going to have to contact Fizz customer service via chat or FB messenger to get it fixed.

Maxim-Olivier

The SMS fail to be send, I've got in touch with them, but customer service is super slow and they said they are going to look...