How can i change my plan?

Francesca St-Vil
Francesca St-Vil Posts: 1 ✭✭
in My Mobile
i want to change my plan but it doesnt work! how can i communicate with the compagny?

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    Here the original link for the support https://fizz.ca/en/contact-us
    Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • Normster
    Normster Posts: 70 ✭✭
    Very simple , do it online and change your plan. Changes are done instantly and if you for some reason your phone stops working just log into there website and chat with support
  • redhead
    redhead Posts: 857 ✭✭
    Follow this FAQ:
    https://fizz.ca/en/faq/how-do-i-change-my-plan
    If it does not work, contact Fizz via Facebook Messenger.
    Remember to change your plan BEFORE the end of introductory pricing.
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
    Don't forget, changes you make to your plan is only effective as of the start of the next billing cycle.
  • Fizzy
    Fizzy Posts: 11,802 ✭✭

    What error did you get? Perhaps if you can explain where you went to change your plan. Is it for Mobile or Internet? What did you try and what happened?

    Sometimes, the problem could be simply browser related. Have you tried using a different browser on desktop or laptop? Or clearing cache/cookies and try incognito mode?

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