Why do some texts go missing?

Malcolm S.
Malcolm S. Posts: 15 ✭✭
I don't know if anyone else has had this issue, but texts seem to be randomly lost when they are sent to me. They just seem to disappear .. I get 95% of them but the other 5% seem to disappear?!

Answers

  • Takion
    Takion Posts: 330 ✭✭
    the is some network issues check the following web site for updates
    https://fizz.ca/en/faq/status-services
  • Malcolm S.
    Malcolm S. Posts: 15 ✭✭
    This is not related to the current network issues -- it has been occuring ever since I first got my account.
  • Marco P. #1260
    Marco P. #1260 Posts: 35 ✭✭
    i have been down since 730am
    hopefully it gets resolved soon
    https://fizz.ca/en/faq/status-services
  • David M. 10697
    David M. 10697 Posts: 7 ✭✭
    I've also seen this happen outside of this morning. Someone will send a text, it won't come through, but it'll show as sent on their end. If they resend it, it does make it through though.
    I was assuming this was an android messages problem perhaps?
  • Barry L. #924
    Barry L. #924 Posts: 43 ✭✭
    I think I experience this sometimes (outside today's outage). Most contacts are through iMessage, but the few SMS users, it's annoying not knowing if my texts aren't sending.
  • Malcolm S.
    Malcolm S. Posts: 15 ✭✭
    I don't think that this is an Android message problem as it doesn't happen when they send texts to people on other networks. Before I joined Fizz I never had this issue.
  • Jordan C. #2677
    Jordan C. #2677 Posts: 4 ✭✭
    It also happens to me. Sometimes I don't receive text messages that someone definitely sent me (with proof).
  • Paul A. 11827
    Paul A. 11827 Posts: 13 ✭✭
    They will make you believe that it's some temporary network issue, but it really isn't. I've had the same issue for the past 3 months and it's still not resolved. I'd highly recommend you to change company. Public mobile has some pretty competitive prices to Fizz.
  • Fizzy
    Fizzy Posts: 11,788 ✭✭

    For me, mobile service is completely down. Some areas like Ottawa still working.

    Fizz must be doing a reset. Roaming doesn't work either now.

    At least Fizz is posting updates to keep us informed every hour.

    Check here for status updates: https://fizz.ca/en/faq/status-services

     

    I keep a 2nd mobile line as backup with another provider. It's been pretty reliable also prepaid, similar to Fizz. I hope Fizz improves soon.

  • Mike
    Mike Posts: 21,560 ✭✭
    They are back up and running
This discussion has been closed.