Modem rebooting regularly

Annabelle Garneau

Hello
Installed Fizz modem this week. It reboots on its own on a regular basis.
I have the Hitron modem. Model CODA-4680
I logged in the status and see uptime is 1 minute, so I know for sure it rebooted.
Modem temperature looks fine.
I am typically an advanced user, but dont see any advanced logs...
This happens multiple times a day. Ssid dissapears when rebooting, so family complains internet is unstable.
Wondering if I got a bad modem. Seamed brand new when I got it.
Can Fizz support assist?

Mike

Where did you connect the power plug?
Did you connected in a power bar?

M T. #338

You may try to reset to factory to see if it helps (cusadmin default password at reset is : password )

Mike

Can you try this
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
and wait 15 seconds to have the icon to chat with the support, the icon will appear at the bottom on the right

Lopresor

It seems like you have a faulty modem. My friend had one, contacted Fizz and they had a technician come and replace it. Ever since then, it's been smooth sailing.
There have been several bad units reported here in the past.
Good luck !

Lopresor

Also, since you are an advanced user, have you tried splitting the dualband and changing channels to reduce conflicts ? I don't know if that will prevent the modem from restarting but you can give it a try.
Your modem might also be overheating (happens when people forget to remove the plastic covers and not put the modem upright).

Mike

@lopresor -Annabelle wrote : Modem temperature looks fine.

kobray

Plug it somewhere else or contact them

Lopresor

How many devices do you have connected on your modem ? Could you try disconnecting all devices except one, and see if the modem responds better ? Too much traffic could cause a shutdown. Have you also looked into bandwidth allocation, unusual large downloads / uploads ? Could be viruses causing the shutdown, happened with my old modem.

Sohaib O.

Hey Annabel,
You should probably check the cables if they are the faulty ones.

Mike

You posted a new msg regarding the ssid therefore did you solved the reboot?

Imad Jomaa

If the modem reboots by itself it may be due to your power bar, try a new power bar or contact fizz through messenger in order to obtain technical help. It could be your modem is faulty as well

Annabelle Garneau

Trying to address all questions / comments provided.
The modem / router is plugged into a power bar. The other device on the power bar is not resetting. So its not power.
I had already unplugged waited and plugged back. Modem still rebooted.
Modem reboots intermittently, but only a couple times a day. Not every minute. So its usable but annoying when my boy looses his online game.
Factory reset is most likely the next thing I will try.
Doing dual band should help with communication issues related to other devices, but should not cause a router to reboot.
Modem is not hot. Plastics are all removed. Nothing on or around the modem.
I was doing a lot of upload (backup to cloud) when the modem rebooted. But that should not cause a modem to reboot.
Having multiple devices connected to a router should not cause a router to reboot.
The SSID is a seperate question. Router is working, just reboots a couple times a day.
For now I set Wireless network 2.4 Ghz to 802.11g only. It should not have any effect on a router reboot.
So far up for 16 hours.
Will wait and see if it reboots again.
So next step is to try a factory reset and contact support if it reoccurs.