Signed up with referral code but I do not see it

Alexandru Guzu

I signed up to Fizz using the link gave by my friend which included a referral code
However, after signing up, I do not see the bonus on my account "My Profile" > "Referral Bonuses"
From this official answer here: https://community.fizz.ca/questions/1879510-referral-bonus
"If you didn’t apply your friend’s referral code when you signed up, you’re out of luck."
Sounds like the referral code hasn't been applied at the time of signup. It might have been because I did not click on the sign-up right away, but I first went to create the plan.
I haven't yet ordered my SIM card because I want to know if I need to sign up straight from the page that has the referral so that it is used. I can create another Google account for that.

M T. #338

You enter the referral code at activation time ( not at sign up )

Mike

It happen to me too, he did not see where to insert during my activation

Lopresor

It is great of you to look into the forum first before posting your question. Many others should do the same because questions repeat A LOT here.
There are actually 2 times you can enter that code, and the second time is the one that counts. Like MT said, it's at activation time, not sign up. Unfortunately, this is pretty big and Fizz still hasn't fixed it. They should at least provide us the 25$ given that it's a known issue, but they haven't for anyone, and they are very firm on this. No referral history on your profile ? Too bad.
Luckily for you, it is still not too late to enter that code during activation. It is only after that moment that you will start seeing the referral link on your profile.
I hope this issue gets attention with Fizz, but like every other time this happened, I'm starting to think this is more like a trap to prevent referral 25$ payouts as much as possible.
Prove me wrong, Fizz.

JoGF

The referral code is placed when you order something just before placing you credit card number for the SIM card or the plan.
You can also insert the code after the web site url.
The web server will then automatically fill for you whenever you need to.

Fizzy

Hope your activation goes well.

You should also know that the referral is pending for both parties, until you've made your second monhtly payment.

Sebastien

Go to "my profile" on your account, then "referal bonuses". Should be in pending. Must be activated after your 2nd payment, and will be applied on the 3rd one.

Lopresor

@Sebastien, OP said he couldn't find anything on My profile > Referral Bonuses. Unfortunately, I think this is another case of missed referral bonus.
OP, if your answer has been answered, please end this discussion by choosing the best answer.
Sorry for your case.

Alexandru Guzu

Thank you all for the replies.
I in fact did search the community and found the answer from Fizz team before posting this question:
"If you didn’t apply your friend’s referral code when you signed up, you’re out of luck."
As the answer says "signed up" not activation, I am really confused about when I can actually enter the code.
Other members say it's activation, but without this being officially stated somewhere I only have their word for it and I cannot hold them accountable.
I guess I will carry on with ordering the SIM card but should not give any CC info without having the opportunity to enter the referral code.

Lopresor

@Alexandru Guzu, you can take CSR word for it but it's just that, words. I have had many CSR tell me different versions of facts and the only way to find out was to dive in head first. You should go ahead and use the code to activate your sim card and report back here. This is how we help each other in the community
Regards.

Alexandru Guzu

So I ordered the SIM card and the referral code appeared in the box automatically, but I think you have to click the green arrow to have it applied... We'll see

Arthur J

enter the referral code at activation time - if it does not work reach out t support

Leifuer

As mentioned above, it is during the activation step, not just signing up step.

Good luck!