250MB Data Upgrade Stuck On Pending?

ltc1887

I applied the 250mb upgrade maybe 2-3 billing cycles ago, yet it's still showing as pending when I go to My Profiles and look at the upgrades popup menu at the bottom. Also I don't see the extra data in My Usage either.

Mike

Since you already clicked on apply, I will suggest contacting the support.
You can pick one of these methods:
- Facebook
- The chat https://fizz.ca/en/contact-us
- My Profile -> Contact forms

M T. #338

If it's more than 1 cycle then you should contact Fizz.
The most efficient way to contact Fizz is chat.
In order to do so just open a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ) during business hours : Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Mike

@MT I thought that I already answered and that @itc1887 said that he applied 2 or 3 billing cycle ago!

Dallaire_M

You should contact Fizz, normally you could apply during the next billing cycle.

Jonau

Yes it's time to chat with Fizz customer service.

Alex M. #2475

I had the same issue. Contact fizz support they will fix it

Lopresor

This is a well known issue and you are not alone on this. I'm surprised you waited 2-3 billing cycles before trying to contact Fizz ! I would do it withing 48 hours o.O
However, you need not to worry as this data will not be lost. And in case you needed some extra data to cover for overuse, please go to : https://www.reddit.com/r/FizzMobile/comments/ar9sq4/data_gift_exchange_échange_de_données_à_donner/
Some very generous people are giving away their extra data regularly. Once everything is fixed on your side, perhaps you could participate too
Best of luck.

Sebastien

Depends of your level on My Rewards Program. I'm on level 4 and I have 4 bonuses, only 2 active and 2 in pending. Ahother one will be unlocked soon for me at level 5, so I'll have 5 bonuses, 3 active and 2 in pending.

Lopresor

I believe OP is level 1 in rewards but that does not matter.
EVERYONE who signs up for mobile service receives the 250mb automatically.
OP is experiencing a bug that only Fizz can debug.
@ltc1887, have your problem been resolved ? If so, you can choose the best answer and end the discussion. If not, I hope your Fizz CSR managed to help you.

Leifuer

It is a display bug. For me, it was showing pending for the upgrade.

In addition, if you do not have a data plan, you won't be able to see the usage. This is a known issue (bug), too.