How can i cancel a mobile plan i already made on a wrong account?

Viviane T. #3725

When i signed in i misspelled my email account and already made a payment for a mobile plan. I havent How can i cancel the payment and connect the sim card to another email account?
This is the wrong email account: xxxxxx@hotmail.com or xxxxxx@hotmail.com

gremiobr

Talk to fizz by chat or Facebook messenger

Mike

You need to close the account
https://fizz.ca/en/faq/unsubscribe

kobray

Just contact them through Facebook messenger and tell them your account email and number.

Mike

The faster way is to use the chat I used it today.

 

Please remove your email your post is public

M T. #338

Don't cancel your account. Contact Fizz and ask them to modify it for you.
.
You can contact Fizz by opening a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ).
You'll see a bubble chat at the right corner in the next 15 seconds or so

Mike

@MT I believe that you need to close it in order to be remboursed

Alex M. #2475

just contact them by facebook messenger and explain the situation

Sebastien

Should be better to chat with Fizz before to do anything else. They should be able to change the email address. Cancel and recreate might cause issues and could be a nightmare.

Sebastien

And yeah, please edit your post, it's a community of customers like you here. So everybody can see your personal email address.

Lopresor

Unfortunately, you cannot change your subscription email, nor can you transfer a plan from one account to another. If the payment is already made, your plan will be active for the rest of the month.
Go to your plan, click on unsubscribe, and cancel your plan. It will still be active for the rest of the month.
Then, on your new account, when your plan is over on the previous account, use the sim card you canceled with and re-activate it.
As far as I know, this is the only way for now. If you are not sure about all this, please contact Fizz support.
Good luck !

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Oh, by the way. Alex M., kobrey and MRA are the same person.