Chat didn't get responded?

protim

The chat bubble appears, I type my message but it doesn't get responded even after hours. I don't see a queue number. Why does this happen?

M T. #338

I'm not sure what happen.
Normally you should see a message similar to : you are N in queue ( where N is a number ).
You may want to retry again.
Disable all your add on from your browser if any

Mike

Probably they have some problem. You can also use facebook
- Facebook (interactive with a delay)
- The chat https://fizz.ca/en/contact-us (interactive)
- My Profile -> Contact forms (Passive, Send a request wait for the feedback)