Is it okay that I cannot view my SERVICES AGREEMENT PDF files?
Fizzy
Posts: 11,764 ✭✭
I am signed-up for both Mobile and Internet services.
I have a total of 3 Services Agreement PDF files listed under my account.
This first PDF looks fine:
- Mobile Services Agreement
However I cannot read or view these other 2 PDF files:
- Terms & Services (Mobile)
- Home Internet Services Agreement
I have tried with multiple browsers. The result is always an empty/blank pdf file OR message "Error:Failed to load PDF document."
Also the same PDF file that were emailed to me when I signed-up have the same error.
17
Answers
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I have the same problem, I can open some agreements, but not all, it looks like thats a Fizz problem11
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Same issue here. It doesn't work.9
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I had a problem with fizz's pages with an iPad, therefore, can be a browser incompatibility. Which browser are you using?6
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Did you try opening the 2nd or the 3rd PDF file FIRST.
It shouldn't be the case but perhaps you can open only one file at a time, whichever one you open first.7 -
Hello, this is very weird because I just tried accessing my pdf files. I have a total of 3 Internet accounts and 1 mobile account and all service agreements pdf work fine. Make sure your adobe reader is up to date, or maybe try accessing those files on a different device. If that still doesn't work, please contact Fizz Support.
Cheers.10 -
Try accessing them on private/incognito mode of a browser. If it still doesn't work, definitely contact Fizz. You should be able to see your contract agreements.6
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I can read my mobile plan agreement but not internet plan.5
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Problem is on Fizz server.7
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same problem here, Fizz should fix this asap7
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It is an issue on Fizz's side. They will fix it.7
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Mobile agreement was ok before. Maybe they changed recently?4
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Tried with multiple browsers (Friefox, Chrome, Opera).
Same results every time. I'm pretty sure the problem is on Fizz's end.
8
This discussion has been closed.