sim can't connect to network

Anabel Blanchette-Glaude

I recently bought a sim card from Fizz, made a new plan. And yesterday i just got it, activated it and put it in my phone, generating a new number.
But i still can't connect to any cellular network, can't make call, text, or anything. I also send a text on messenger to fizz.

Mike

Do you have a signal?
Did you have set the automatic network?
Did you verified that your phone is compatible
https://fizz.ca/en/faq/compatible-devices

Victor C. #1356

Do the procedure in this FAQ
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You should be ok after

Sebastien

If all of the above is not working, communicate with Fizz by chat

M T. #338

Verify if your phone is still locked to your previous provider.

Lopresor

This sounds like faulty APN settings. You should look into https://fizz.ca/en/faq/what-are-fizz-network-settings-apn to solve your problem. If you still have trouble, you should contact Fizz Support directly.
Cheers.