Updated my plan to 4GB but after the new month started, usage area still shows 1gb availability

Bilal Ahmad

As the title says, I updated my two plan to 4GB data per month as we ran out of data the previous month. When the new month started, the usage data still says availability of 1GB. What gives?
Data is still working though.

M T. #338

It could be the display is wrong. You may want to contact Fizz to verify

Bilal Ahmad

To be honest, I haven't been able to figure out how to contact fizz. That's why I ended up posting on the public forum.

DinoS

Use Facebook messenger is easiest way to find Fizz

ReneD

How to get the chat bubble here: https://community.fizz.ca/questions/1815668-getting-bubble-chat-time
Chizz )

Sebastien

Did you updated at least 48 hours before the end of your payment cycle?

https://fizz.ca/en/faq/how-do-i-change-my-plan

Kenny L. #23

This should be still up to date.
Chat: https://fizz.ca/en/contact-us
Form: https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Mgr: https://m.me/fizzca

redhead

From Fizz FAQ:
All plan changes will take effect at the start of your next payment cycle.
Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.

Bilal Ahmad

Yes, I updated my plan atleast 5 business days before the next billing cycle. I even have confirmation emails.
Thanks for the contact information. I will reach out to fizz support directly.