MMS messages not sending and picture message in whatsapp arent sending?

Peter Monsour
Peter Monsour Posts: 3 ✭✭
No MMS messages I send through my phone is working at the moment. I've used Fizz for at least a month without a problem. My APN is correct. I've restarted the phone. All software is up to date. I get an error when I try to send parameters from the site (which apparently just installs the apn which is already correct). I am in Ottawa. Is anyone else having problems?


  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Are you able to send sms ?
  • Serge R. #503
    Serge R. #503 Posts: 158 ✭✭
    Whatsapp/facebook/instagram all have issue right now.. I have 2 lines one with Fizz and one with telus and both lines are not sending pics with whatsapp. For mms you should check your mms settings :)
  • Peter Monsour
    Peter Monsour Posts: 3 ✭✭
    It seems the WhatsApp issue is unrelated but my sister was having the same issue with her phone not being able to send MMS messages.
  • Bambie Tambourin
    Bambie Tambourin Posts: 109 ✭✭
    go to setting on the fizz page and check for how to set your apn i had the same issue which is fixed now good luck :)
  • DinoS
    DinoS Posts: 626 ✭✭
    whatsapp use data, and whatsapp picture or phto sending has nothing to do with Fizz
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    For me, the datestamp is wrong only when sending to Rogers. With other providers it's OK. Fizz checked with Rogers, but apparently the logs are ok. So both Rogers and Fizz are telling it's our cellphones, but I tested with other SIMs and it not our devices.
  • Robert Swaita
    Robert Swaita Posts: 4 ✭✭
    I have the same problem. I am able to send mms to other fizz users but not to anyone else. Started happening as of last night. Been using fizz for almost a month now. I would like to get this resolved.
  • Sophie B. #6840
    Sophie B. #6840 Posts: 1 ✭✭
    Same issue in Gatineau/Ottawa. Sending SMS works fine but can't send any MMS messages. I'musing a Google Pixel 2 and all the updates done. Checked APN setting and they are all OK. MMS has never worked properly with Fizz. If I send a MMS, the recipient will recive the picture the next day. Seem to be worst when sending to TELUS subscibers.
  • Sophie_22
    Sophie_22 Posts: 3 ✭✭

    How do I connect to Fizz on Whattsapp?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,520 ✭✭

    You can message Fizz customer service on Whatsapp : (438) 393-5814

    You can contact Fizz customer service by opening this link: and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook:

    -By private message on Twitter :