Changed Internet 60mbps to 120mbps, do I really need to wait 30 days ?

Gabriel F. 907

Hi all, I just finished installing my modem hours ago. A couple of minutes after, I decided to go with 120mbps instead of 60mbps, is there any way to get the change NOW and pay the difference, rather than wait a month ?

M T. #338

You can chat with Fizz to see if this can be done now.

Gabriel F. 907

Any way I can access chat ? I cannot seem to find the option

M T. #338

You can chat by opening a help page like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
Don't pay attention to the content of the page.
You'll see a "bubble chat" at the right bottom of the page within 15 seconds,
.

GyslainH

Fizz works by prepaid all changes is done at the start of the billing cycle