Data/Mobile

Jeremy L. #2895

After activating my SIM card I was able to send txt messages and make phone calls but i wasn't able to use my data. I tried turning my phone on and off, it didn't work. I tried waiting a few hours still nothing. What did i do wrong? Please help. Thank you very much

Allison W.

Did you set up your apn? They have instructions for android and iphone.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
.
Did you check compatibility of your phone with the fizz/videotron network? For data to work, you must have band 4/AWS in either 3g or 4g.

TheMMc

Do waht Allison suggest and/or contact Fizz directly on Messenger.