Call forward ALL not working?

David G. 8208
David G. 8208 Posts: 63 ✭✭
I am not able to set up call forward ALL. The FAQ has a page about it, and every option works except for call forward ALL. For example, I can change or set the call forward numbers for "busy", "not reachable" or "no reply" but when I try and set call forward ALL, for example if I want to forward all calls without my cell phone ringing at all, I get an error on my phone that says "Call forwarding: Connection problem or invalid MMI code".
I tried **21*1613xxxxxxx# as in the FAQ at https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
Any of the others (**62, **61, **67) work as expected.
Does everyone else see the same issue or is it only a problem with my account?
Thanks.

Answers

  • TheMMc
    TheMMc Posts: 489 ✭✭
    You should contact Fizz on messenger or here: https://fizz.ca/en/contact-us
  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
    Did you try in your Calling parameters in your your phone ? It's work for me , I didn't use the *23* shortcut
  • David G. 8208
    David G. 8208 Posts: 63 ✭✭
    Yeah I tried both with the **21, **67, etc... codes as well as through the phone settings under the dialer, and the same thing happens. I can set/change/disable/enable the other 3 options, but never call forward ALL, it gives an error "Unexpected response from network". To confirm, you are able to set call forward ALL and it doesn't give you the error?
  • GyslainH
    GyslainH Posts: 319 ✭✭
    Contact Fizz, seems like a bug
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Have you tried ##21# to remove and then apply your defintion to see ?
  • David G. 8208
    David G. 8208 Posts: 63 ✭✭
    Yes, it gives the error as well with that ##21#.
    The only one that works is to "Review" with *#21# which results in the message "Call forwarding. Voice: Off." showing that call forward ALL is disabled. Fizz raised a ticket internally, will see if it gets solved.
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