SMS 2 factor still not working

Michel B. 1734

Fizz team just reported that they've implemented 2 factor SMS but it does not appear to be working for me.

M T. #338

Fizz can not receive short code sms from many institutions ( twitter, paypal ... ).
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It may work for some companies but not all.
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https://community.fizz.ca/questions/1808946-sms-2-factor-authentication-issues

Loulou

They will inform us when problem is resolved. They are working on this and now I receive Sms from Amazon and some other major companies

Michel B. 1734

Thanks for the info. Their SMS 2 factor thread says "... Most of the 2-factor authentications which are common have been deployed and ready to use ..."

Kenny L. #23

Good to see there's some progress. Thanks for the info.

Oury

On WhatsApp, after resending the sms multiple times, it has arrived once.
I suggest you attemp to resend the sms a few times.

Oury

On WhatsApp, after resending the sms multiple times, it has arrived once.
I suggest you attemp to resend the sms a few times.

jean-maxime N.

Facebook seem to work !

Anne H. #1344

Report to Fizz and make it specified which 2FA, it will help Fizz to fix the problem.

Michel B. 1734

Not sure where / how to report to Fizz but verification with edwardjones.ca did not work (tried 5 times). Amazon did work.

M T. #338

You can report the problem to Fizz by chat.
Open a help page for example this one https://fizz.ca/en/faq/partner-networks
And you'll see a bubble chat on the bottom right corner within 15 seconds.